<< Back to News

Disability West Lothian launch mystery shopping project

August 6, 2015

Disability West Lothian are looking for volunteers with a disability to get involved in a new project that will be starting in late August 2015. The project will initially run for a couple of months and could be your opportunity to help highlight the barriers you experience when out shopping, socialising or participating in other activities in your community that others take for granted.

Volunteers will document their journeys to places like shops and restaurants using dictaphones and cameras. Organisers then plan to present their findings to West Lothian Council in a bid for change.

The project comes as the Pumpherston-based charity’s Community Equality Officer, Fiona McKeon, claimed that some disabled people are too nervous to leave the house.

She said: “We find that when disabled people are trying to go about their day-to-day business they are encountering problems.

“We’ve got a woman in her late thirties who rarely leaves the house because she just thinks it’s too hard.

“There’s young people who can’t leave the house because there are no dropped kerbs for example.

“Even going to a film with a friend at night can be challenging because a lot of the time disabled people use carers who usually put them to bed at 6.30pm.

“We are trying to empower people to think: ‘Why can’t I do what everybody else does?’”

Volunteers from all areas of West Lothian are still being sought for the project which begins late next month. The idea is to show a different view of a daily journey which most people take for granted.

Fiona said: “If I wanted to get a paper, I’d jump in the car or walk to the shop, it’s not that simple for a lot of people.

“This is about giving an account of what it is like to be a disabled person on a normal day. The plan is to record people’s journeys to the shops using a dictaphone or camera over a couple of months.

“Our board members are mostly disabled, so we’ve got a good idea of the challenges but there are people out there who just aren’t living a life at all.”

Asked how the findings could make a difference, Fiona continued: “We want to speak to local retailers and organisations about the difficulties people are having.

“Finding a solution to the problems people face doesn’t have to cost hundreds of pounds.

“It’s just about getting people on board. We’ve got about 20 per cent of the population who have got disabilities.

“That’s a big pocket of money that could be spent in shops which currently isn’t happening.”

If you are interested in taking part in the mystery shopper campaign please call 01506 774030 or email enquiries@dwl.demon.co.uk.

Find resources and policy guides

Find resources

We can help spotlight your community

Contact us today

column-content chunk