Participation requests are a way for communities to work with public bodies to make services better. This resource pack contains a range of guides, tools and templates to help you understand the participation request process, the language and terms that are used, and the process involved.
Read MoreIf your group is working to improve public services, it may help to know about human learning systems, an alternative approach to public management which embraces the complexity of the real world, and enables us to work effectively in that complexity.
Read MoreOpen Data Scotland acts as a central hub for finding open data from all around Scotland, including in your local area. From here you can find local data relating to everything from more important issues such as air quality management and community council boundaries to the more trivial such as baby first names.
Read MoreDeveloped by the Innovation School at Glasgow School of Art, toolbox uses participatory design methods to help community groups think about and use participation requests to influence public services.
Read MoreThe Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.
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